Question 1

How do I book a ride?

Accepted Answer

You can book online through our booking form at chauffeurservice.nyc/book, by email at info@chauffeurservice.nyc, or by calling 347-321-9929. We respond to all inquiries within the hour during business hours.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking airport transfers at least 24 hours in advance and hourly charters at least 48 hours ahead. Same-day requests are accommodated when fleet availability allows.

Question 3

How is pricing determined?

Accepted Answer

Pricing depends on vehicle class, distance, and service type. Airport transfers are flat-rate. Hourly service is billed per hour. All quotes are all-inclusive: tolls, parking, and fuel are included. Gratuity is optional and can be added at checkout. No surge pricing.

Question 4

Which airports do you serve?

Accepted Answer

We serve JFK, LaGuardia (LGA), Newark (EWR), and Teterboro (TEB), including FBO terminals for private aviation. All airport pickups include real-time flight tracking.

Question 5

How much wait time is included at airports?

Accepted Answer

60 minutes of complimentary wait time for domestic arrivals and 90 minutes for international arrivals, starting from the actual flight landing time. For point-to-point pickups, 15 minutes is included.

Question 6

What vehicles are available?

Accepted Answer

Executive Sedans (Mercedes E-Class, BMW 5 Series), Luxury Sedans (Mercedes S-Class), Luxury SUVs (Cadillac Escalade ESV), Executive SUVs (Chevrolet Suburban), Executive Sprinters (up to 14 passengers), and Jet Sprinters (limo-configuration, up to 8 passengers).

Question 7

How do corporate accounts work?

Accepted Answer

Corporate accounts receive a dedicated account manager, volume-based pricing, consolidated monthly invoicing, priority fleet availability, and a centralized booking portal. Contact info@chauffeurservice.nyc to get started.

Question 8

What is your cancellation policy?

Accepted Answer

Modifications to time, pickup location, or destination are free if made at least 24 hours before the scheduled pickup. Changes within 24 hours are accommodated when possible but may be subject to availability.

Frequently Asked Questions

Browse by Category

Get in touch