POLICY

Flight Tracking & Delay Policy

How we track your flight and adjust your pickup when the schedule changes — delays, early arrivals, diversions, and missed connections.

Last updated: August 1, 2026

Complimentary Flight Tracking

Chauffeur Service NYC provides complimentary flight tracking on airport transfer reservations. When you give us your flight details, we monitor the flight and adjust your chauffeur's arrival to your actual arrival time rather than the originally scheduled time. There is no additional charge for this, and you do not need to call us when a flight moves.

What We Need From You

Tracking only works if the booking carries the right flight reference. Please provide:

Airline name.
Flight number.
Arrival airport and terminal.

Scenarios

When Your Flight Changes

Delayed flightAdjusted automatically

Pickup timing is adjusted as updated arrival information becomes available. Your complimentary wait time is measured from the recorded arrival, so a delay does not consume your wait window.

No need to call — we are already watching the flight
Wait time runs from actual arrival, not the schedule

Early arrivalSubject to availability

We make reasonable efforts to bring your pickup forward when a flight lands early. Accommodation depends on vehicle and chauffeur availability at that moment.

Reasonable efforts, not a guaranteed earlier pickup
Text or call dispatch if you clear the terminal early

Diversion or airport changeContact us immediately

If your flight is diverted or lands at a different airport, contact us as soon as you can. A different arrival airport is a different trip, and the reservation and quote may need to change.

Tell us the new airport and arrival time
Revised pricing is confirmed before dispatch

Missed connectionSend the new flight number

If you are rebooked onto another flight, send the updated flight number promptly. We cannot track a flight you are no longer on, and the original booking will still be timed to the original arrival.

New flight number lets tracking resume
Long gaps may be rebooked as a later pickup

Wait Time and Additional Delays

Flight tracking adjusts when your chauffeur is positioned. It does not extend how long they wait once you have landed. Customs, immigration, and baggage delays can extend a pickup beyond the complimentary window, which is 60 minutes for domestic arrivals and 90 minutes for international arrivals, measured from the recorded arrival time.

Beyond that window, additional wait time may be billed. See the full Wait Time Policy for the complete allowances and how additional wait time is handled.

Contact

Email: info@chauffeurservice.nyc

Phone: 347-321-9929

Wait Time Policy Cancellation Policy Airport Transfers Terms of Service

Flight changed?

Get in touch

Our team is available around the clock to update flight details and adjust your pickup.

or email info@chauffeurservice.nyc