Wait Time Policy

Last updated: April 2, 2026

Complimentary Wait Time

Every pickup includes complimentary wait time based on the service type. This is built into your fare at no additional cost.

When the Wait-Time Clock Starts

Airport pickups:The clock starts at your flight's recorded arrival time (wheels down), not the scheduled time. We track every flight in real time. If your flight arrives early, we adjust. If it is delayed, we adjust. You do not need to call us.

Point-to-point pickups: The clock starts at the scheduled pickup time shown in your confirmation email.

What We Need From You

To minimize delays and avoid unnecessary wait charges:

• Provide accurate pickup details (terminal, airline, flight number where applicable).
• Keep your phone available for coordination on the day of service.
• Let us know immediately if you experience baggage delays, customs delays, or last-minute changes.

Additional Wait Time

If wait time extends beyond the complimentary period, additional wait time may be billed at the applicable rate. We make reasonable efforts to communicate before extended wait time charges are incurred. Your chauffeur or our dispatch team will reach out by phone or text.

No-Show Policy

If you are not available within the complimentary wait time window and you have not contacted us to modify your reservation, the trip may be treated as a no-show. No-shows are charged the full quoted fare. See our Cancellation & Change Policy and Terms of Service for details.

Contact

For help coordinating a pickup or to update your arrival details: