Pricing, Payments and Policies

Pricing depends on vehicle class, distance, and service type. Airport transfers are flat-rate. Hourly service is billed per hour. All quotes are all-inclusive: tolls, parking, and fuel are included. Gratuity is optional and can be added at checkout. No surge pricing.

Tolls, parking fees, and fuel surcharges are factored into the price. Gratuity is optional and can be added at checkout. The quote you receive is the price you pay.

No. Our pricing is fixed at the time of booking. Holidays, rush hour, bad weather, and high-demand events do not affect your quoted price.

Submit your trip details through our booking form at chauffeurservice.nyc/book, email info@chauffeurservice.nyc, or call 347-321-9929. Include your date, time, pickup, destination, passenger count, and vehicle preference. We will respond with a confirmed quote.

Yes. Corporate accounts receive volume-based pricing, consolidated monthly billing, and priority availability. Contact us at info@chauffeurservice.nyc to set up an account.

Cost depends on service type and vehicle. Hourly as-directed bookings run $120 to $200 per hour depending on vehicle class, with a 3-hour minimum. Point-to-point airport transfers use flat rates instead, for example $180 for a sedan from Manhattan to JFK. Sprinter vans are custom-quoted per trip. Get an exact price for your route and vehicle by calling 347-321-9929, emailing info@chauffeurservice.nyc, or booking online at chauffeurservice.nyc/book.

Online bookings at chauffeurservice.nyc/book require at least 12 hours' advance notice. Dispatch operates 24/7, including holidays, and urgent or same-day bookings within 12 hours can often be accommodated by calling 347-321-9929 depending on vehicle availability. Booking 24–48 hours ahead gives more choice of vehicle class, and weddings, child seats, or Sprinter vans should be booked further in advance.

It depends on what you value. A black car service like ours quotes a fixed hourly or flat rate before you ride, with no surge pricing for holidays, weather, or demand, plus complimentary flight tracking and wait-time allowances on airport trips. Uber offers convenience and typically lower cost for short point-to-point trips. For predictable pricing, corporate billing, or a dedicated chauffeur, a pre-arranged service is usually the better fit.

Yes. Corporate accounts have no minimum commitment, no long-term contract, and no setup fee. Billing is consolidated into a single monthly invoice with trip-level detail, and pricing is volume-based. Each account gets a dedicated point of contact, and multiple authorized bookers, such as executive assistants or a travel desk, can book under the same account. Pay-per-trip booking without an account remains available too. Full terms are at /corporate-account.

Cancel 24 or more hours before pickup for a full refund or credit. Cancellations 12 to 24 hours out are charged 50% of the fare, and 2 to 12 hours out are charged 75%. Cancellations under 2 hours before pickup, or a no-show, are charged the full fare. Some high-demand dates require longer notice, disclosed at booking. Corporate accounts may have different terms under their service agreement.

Flat-rate pricing applies to point-to-point trips with a known origin and destination, such as an airport transfer: you're quoted one price in advance, tolls included, and it doesn't change for traffic, holidays, or demand once confirmed. Hourly as-directed service works differently, billed per hour with a 3-hour minimum and on-the-spot extensions. Routes without a published flat rate, like Teterboro, are priced by distance instead.

A chauffeur service is pre-arranged: you book a specific vehicle and pickup time in advance, get a fixed hourly or flat rate before you travel, and are matched with a professional driver for the full trip. A taxi is hailed on demand, metered by distance and time, and doesn't guarantee a specific vehicle class or driver continuity. Chauffeur service also includes complimentary flight tracking on airport trips.

We operate six vehicle categories: four sedan/SUV classes with published rates — Executive Sedan (Mercedes E-Class or BMW 5 Series), Executive SUV (Chevrolet Suburban or GMC Yukon XL), Luxury SUV (Cadillac Escalade ESV), and Luxury Sedan (Mercedes S-Class or BMW 7 Series) — plus two custom-quoted Sprinter configurations: the Executive Sprinter (up to 14 passengers) and the Jet Sprinter (up to 6 passengers).

Chauffeurs operating in New York are required to hold the applicable state and city licensing to drive for-hire vehicles. We don't publish specific background-check or training procedures here; you're welcome to ask about our screening process when you book or set up a corporate account, by calling 347-321-9929 or emailing info@chauffeurservice.nyc.

Black car service refers to pre-arranged, chauffeur-driven sedan and SUV transportation booked in advance rather than hailed on the street, typically priced by the hour or as a flat rate for a specific route. It differs from a metered taxi or rideshare in that the vehicle, driver, and price are confirmed before the trip begins. Chauffeur Service NYC operates black car service across the NYC tri-state area.

Complimentary wait time is 60 minutes on domestic airport arrivals and 90 minutes on international arrivals, measured from actual landing time, and 15 minutes on point-to-point pickups. Wait beyond those windows is billable; the exact rate depends on vehicle class and duration, so we don't publish a flat figure here. Ask for the applicable rate at booking, or call 347-321-9929. Hourly bookings simply extend instead.

No, not as a separate charge. Congestion pricing, officially the Congestion Relief Zone, is a real MTA/NYC program in Manhattan south of 60th Street that has been active since January 2025. Tolls, including any congestion charge that applies to your specific route, are already built into the quoted price the same way other tolls are. We don't itemize it as a line item on your fare.

The quoted price includes the vehicle, your chauffeur, and all tolls, including any congestion charge on applicable Manhattan routes. Complimentary flight tracking is included on airport pickups, along with the applicable wait-time window. Gratuity is not built into the fare; it's optional and left to your discretion. Extras like a child seat ($25) or wait time beyond the complimentary window are billed separately if used.

Call the phone number provided in your booking confirmation, or dispatch at 347-321-9929. At most airports, your chauffeur waits in the airport's designated holding area rather than at the curb, since Port Authority rules don't allow vehicles to sit curbside before you're ready, and texts you once you're outside with your bags. If you can't locate the vehicle after that, dispatch can redirect the driver to you.

In everyday use these terms overlap, but they're not identical. Car service is a general term for any pre-arranged for-hire ride. Black car refers specifically to sedan and SUV service like ours, booked in advance rather than hailed. Limousine traditionally means a stretch vehicle, though the word gets used loosely. Chauffeur service emphasizes a professional, trained driver rather than a vehicle type. We operate as a black car / chauffeur service.

Yes, in most cases. Dispatch operates 24/7, including holidays, and same-day bookings are often accommodated depending on vehicle availability at the time you book. Book online at chauffeurservice.nyc/book or call 347-321-9929 to check availability for tonight; calling directly is usually the fastest way to confirm a vehicle on short notice.

Yes. Airport flat rates and other quoted fares include tolls, so the price you're quoted is the price you pay for the ride itself. The one addition is a flat $20 New Jersey state surcharge on trips into New Jersey, which is added on top of the base fare and disclosed at booking, not hidden in the toll line.

Published class capacities on our fleet guide are up to 3 passengers and 3 standard bags for sedans, up to 6 passengers and 6 standard bags for SUVs, up to 6 passengers and 6 bags for the Jet Sprinter, and up to 14 passengers and 14 bags for the Executive Sprinter. Actual fit still depends on bag dimensions and carry-on mix, so share your passenger and luggage count when booking.

Generally yes. You can ask your chauffeur or call dispatch at 347-321-9929 during the ride to add a stop, subject to the driver's availability and route. Depending on the added distance and time, an extra stop may affect the fare, particularly on a flat-rate trip. For hourly as-directed bookings, additional stops are simply part of the time you've booked.

Yes. We serve the tri-state area directly, including New York City, Long Island, Westchester County, New Jersey statewide, and Connecticut's Gold Coast. For longer regional trips, such as to Boston, Washington DC, or Philadelphia, we offer long-distance city-to-city service, priced per trip rather than at a published flat rate. See /city-to-city-car-service for that service, or ask us to quote a specific multi-state itinerary.

We don't publish a formal policy guaranteeing the same chauffeur on every trip, since assignment depends on scheduling and availability. If you'd like to request a specific driver you've used before, mention it when booking or ask your corporate account contact; dispatch will accommodate it when possible. Call 347-321-9929 or email info@chauffeurservice.nyc to make that request.

Yes. Corporate accounts support multiple authorized bookers, such as executive assistants, office managers, or a company travel desk, all booking under a single account with consolidated monthly invoicing and trip-level detail. There's no minimum commitment, contract, or setup fee to add an account. Details and setup are at /corporate-account, or call 347-321-9929 to get started.

Yes, dispatch at Chauffeur Service NYC operates 24 hours a day, 7 days a week, including holidays. You can call 347-321-9929 or book online at chauffeurservice.nyc/book at any time, and airport pickups are covered regardless of arrival hour, with flight tracking adjusting your pickup automatically to the actual landing time.

Bookings made through chauffeurservice.nyc are coordinated through the same dispatch and booking operation used by our sister brand, Black Car NYC, on the True North VIP platform. We don't publish further detail here about our broader operator network; if you need specifics for a corporate account or a particular trip, ask us at 347-321-9929 or info@chauffeurservice.nyc.

We don't publish an exact no-show cutoff time here beyond the complimentary wait windows: 60 minutes on domestic airport arrivals, 90 minutes on international arrivals, both from actual landing time, and 15 minutes on point-to-point pickups. If you're delayed beyond those windows, contact dispatch at 347-321-9929 as soon as possible; per the cancellation policy, an unreachable no-show is billed the full fare.

No. Gratuity is never built into the quoted fare at Chauffeur Service NYC, whether for hourly or flat-rate bookings. It's entirely optional and left to your discretion at the end of the ride. If you'd like guidance on typical practice or want to add it through the booking system, ask your chauffeur or dispatch at 347-321-9929.

A pre-arranged chauffeur pickup means your driver is tracking your flight and adjusting to your actual landing time rather than a scheduled one, and waits for you in the airport's designated holding area rather than competing for curb space. Pricing and vehicle are confirmed before you land, with no on-the-spot negotiation. Whether that suits you better than a taxi depends on your priorities around planning and predictability.

Cancelling 2 to 12 hours before your scheduled pickup incurs a 75% cancellation fee based on the quoted fare. Wait until under 2 hours before pickup, and the fee rises to 100% of the fare, the same as a no-show. To avoid a fee entirely, cancel 24 or more hours in advance. Corporate accounts may have different cancellation terms under their service agreement.

Black car service refers to sedan and SUV transportation, like our Executive Sedan or Luxury SUV, booked point-to-point or by the hour. Limousine traditionally refers to a stretch vehicle, historically associated with proms, weddings, or parties, though the term is often used more loosely today for any chauffeured car. Chauffeur Service NYC operates in the black car category rather than offering stretch limousines.

Online bookings at chauffeurservice.nyc/book are paid by credit card through our secure booking system. Corporate account holders are billed differently, through consolidated monthly invoicing rather than per-trip card payment. We don't publish a full list of accepted card types or alternative payment methods here; ask about specific payment options when booking, at 347-321-9929 or info@chauffeurservice.nyc.

Outside the five boroughs, we cover Long Island (Nassau and Suffolk counties), Westchester County, the Hamptons, New Jersey statewide (a flat $20 state surcharge applies), and Connecticut's Gold Coast, including Greenwich and Stamford and nearby areas. Longer regional trips, to cities like Boston, Washington DC, or Philadelphia, are handled as long-distance city-to-city service, priced per trip rather than at a flat published rate.

We don't publish a formal pet policy here. If you're planning to travel with a pet, mention it when booking so we can confirm what's workable for that specific vehicle and trip; call 347-321-9929 or email info@chauffeurservice.nyc ahead of time rather than assuming accommodations by default.

Individual online bookings receive an emailed confirmation and receipt at the time of booking. Corporate account holders instead get consolidated monthly invoicing with trip-level detail rather than a receipt per ride. If you need a receipt reissued or formatted differently, for expensing or reimbursement, email info@chauffeurservice.nyc or call 347-321-9929 and we can help.

The Congestion Relief Zone is a real MTA/NYC program covering Manhattan south of 60th Street, in effect since January 2025. It's a genuine congestion-pricing toll for vehicles entering that zone. For our bookings, any applicable congestion charge is already built into your quoted fare along with other tolls, so you won't see it billed separately after the ride.

If your trip crosses through Manhattan's Congestion Relief Zone south of 60th Street, the charge can apply, but you won't see it as a separate line item. All quoted airport fares include tolls, and any congestion charge that applies to your specific route is built into that quoted price the same way other tolls are, not itemized on your bill.

JFK to Manhattan is a flat one-way rate with tolls included: $180 for an Executive Sedan, $225 for an Executive SUV, $250 for a Luxury SUV, and $350 for a Luxury Sedan. These rates don't change based on time of day, traffic, or how far into Manhattan you're going. Book at 347-321-9929, by email, or online at chauffeurservice.nyc/book.

Manhattan airport transfers use published flat rates by vehicle class, tolls included. Trips to other boroughs or regions, such as JFK to Brooklyn or Queens, use a starting rate that varies by exact pickup and drop-off address. Teterboro is priced by distance plus a $20 New Jersey surcharge. Routes not covered by a published rate are quoted per trip based on exact addresses and vehicle class.

Fixed. Once your booking is confirmed, the quoted price does not change for holidays, weather, high demand, or rush hour, so there's no surge pricing added after the fact. The only additions would be optional extras you request, such as a child seat, or charges tied to wait time beyond the complimentary window.

Yes. Every quoted airport transfer rate, including the flat Manhattan fares to JFK, LaGuardia, and Newark, includes tolls. You won't see a separate toll line added on top of your fare. If a New Jersey surcharge or a congestion-related charge applies to your specific route, that's also folded into the quoted total rather than billed separately.

No. There is no surge pricing on this platform. Your quoted fare stays the same regardless of the time of day, whether it's a holiday, or how busy traffic is at that moment. The price you're quoted at booking is the price you pay, aside from any extras you separately request, like a child seat or added wait time.

Gratuity is not included in the quoted fare. Tipping is entirely optional and left to your discretion, whether you'd like to add it at booking, pay the chauffeur directly, or not tip at all. There's no expectation built into the price, so what you see quoted is the full transportation charge before any tip you choose to give.

Possible additions include wait time beyond the complimentary window (60 minutes on domestic arrivals, 90 on international, 15 for point-to-point pickups), a $25 fee per child seat if requested, and a $20 New Jersey surcharge on trips into that state. Any optional add-ons you choose, like a meet-and-greet service, would also appear. Otherwise your quoted fare, tolls included, is the full charge.

No. Airport transfers are booked as one-way flat-rate trips rather than by the hour, so there's no minimum booking length to worry about, unlike hourly as-directed service, which has a 3-hour minimum. You're simply quoted and charged the applicable flat or distance-based rate for the single pickup and drop-off you book.

Standard airport pickups are curbside, not inside: your chauffeur waits in the airport's designated holding area, texts you when you land, and pulls up to the pickup point once you're outside with bags, since Port Authority airports don't allow vehicles to sit curbside beforehand. Meeting you inside the terminal is a separate meet-and-greet add-on with its own pricing, not a parking fee.

We don't publish a fixed payment-at-booking rule here since it depends on whether you're booking a one-off trip or under a corporate account with consolidated invoicing. For most trips, a card is used to confirm the reservation when you book online or by phone. Call 347-321-9929, email info@chauffeurservice.nyc, or use chauffeurservice.nyc/book to confirm what's needed for your specific booking.

We don't publish our specific insurance carrier or coverage limits here. Like any licensed NYC chauffeur operation, carrying appropriate coverage is part of standard compliance, but for underwriting details, policy limits, or a certificate of insurance for a corporate account or event, contact us directly at 347-321-9929 or info@chauffeurservice.nyc and we can address what you need.

Ahead of pickup you're given the driver's name and vehicle details through dispatch communication, and for airport trips flight tracking means the chauffeur is already matched to your actual arrival, not a scheduled one. If anything about the car waiting for you doesn't match what you were told to expect, call 347-321-9929 immediately and dispatch will verify it on the spot.

No extra wait-time charge applies in that scenario. Flight tracking is complimentary on every airport pickup, so your chauffeur's arrival is set to your plane's actual landing time, not the original schedule. You still get the full complimentary wait window, 60 minutes for domestic flights or 90 for international, counted from when you actually land, not when you were originally due.

Standard class guidelines are up to 3 bags for Executive and Luxury Sedans, up to 6 bags for Executive and Luxury SUVs and the Jet Sprinter, and up to 14 bags for the Executive Sprinter. Because oversized luggage, strollers, or ski bags affect capacity, share your passenger and luggage details when booking so we can confirm the right vehicle class.

Yes. Dispatch takes bookings by phone at 347-321-9929 around the clock, including holidays, in addition to online booking at chauffeurservice.nyc/book and email requests at info@chauffeurservice.nyc. Phone booking works the same as booking online: you get the same vehicle classes, the same flat airport or hourly as-directed rates, and the same confirmation details for your trip.

Open alcohol consumption in transit is a matter of local law and largely left to driver discretion based on the situation, such as time of day, other passengers, and open-container rules in the jurisdiction you're traveling through. There's no blanket policy allowing or banning it across every trip. If alcohol service is part of your event, mention it when booking so the chauffeur is prepared.

Yes, under our published cancellation terms. A no-show is treated the same as a cancellation inside the 2-hour window: it's billed at 100% of the fare. Notice of 12 to 24 hours before pickup is charged at 50%, and 2 to 12 hours at 75%. Cancelling 24 hours or more before pickup gets a full refund or credit, except on certain high-demand dates disclosed at booking.

Yes, dispatch operates 24/7, including holidays, with no interruption in service. Pricing doesn't change for the holiday either: our policy is no surge pricing, so a confirmed quote for a Thanksgiving or New Year's Eve trip is the same fare it would be on any other day. Some high-demand dates may carry longer cancellation-notice requirements, which are disclosed at booking.

We don't publish a specific guaranteed response time here. Dispatch operates 24/7, including holidays, and both phone requests at 347-321-9929 and online bookings at chauffeurservice.nyc/book are typically acknowledged quickly, but exact turnaround depends on volume and how far out your trip is. For a same-day or urgent trip, calling directly is the fastest way to get a confirmed answer.

Yes. Black car and livery services operating in New York City are required to hold a base license through the city's Taxi and Limousine Commission (TLC), and vehicles used for hire must be TLC-licensed as well. We don't publish our specific license number or registration details here; ask us directly if you need that documentation for a corporate account or event.

If your specific vehicle class isn't available for your requested time, dispatch works to arrange the closest available option and will contact you before your trip to confirm any change. Because pricing doesn't fluctuate with demand, this isn't used as a pretext to upcharge you. For a booking already in progress, call 347-321-9929 to discuss options for your exact trip.

Wait time covers how long your chauffeur waits for you at the pickup point before extra charges apply: 60 minutes free on domestic flights, 90 on international, both from actual landing, and 15 minutes on point-to-point pickups. Cancellation policy covers the opposite situation, cancelling a trip before it starts, with refund or fee tiers based on how much notice you give, from full refund at 24+ hours to full fare under 2 hours.

Our vehicles are maintained to a professional standard between trips. We don't publish the specific cleaning protocol or products used here, but interior condition is checked as part of normal turnaround before each booking. If you have a specific concern, such as an allergy or a request for extra attention before a particular trip, mention it when booking and we'll note it.

No. Black cars in New York City, including ours, are prearranged, meaning the trip must be booked in advance by phone, online, or by email; TLC rules don't allow black cars to pick up street hails the way yellow or green taxis can. To ride with us, book ahead at chauffeurservice.nyc/book, by phone at 347-321-9929, or by email at info@chauffeurservice.nyc.

Call 347-321-9929 as soon as you notice, with your trip date, pickup and drop-off details, and a description of the item. Dispatch can check with the chauffeur who ran your trip and coordinate getting it back to you, whether that means a return delivery or a pickup arrangement. Acting quickly helps since vehicles are turned around for other trips throughout the day.

We don't publish a fixed spill or damage cleaning fee schedule here since it depends on what happened and the vehicle involved. If a spill or accident occurs during your trip, let the chauffeur know right away and contact us afterward at 347-321-9929 or info@chauffeurservice.nyc so we can address it directly for your specific trip.

Contact us directly at 347-321-9929 or info@chauffeurservice.nyc with your trip date, pickup and drop-off details, and a description of what happened. Dispatch operates 24/7, including holidays, so you can reach someone the same day for an urgent issue. For corporate accounts, your dedicated point of contact can also raise it on your behalf.

We don't publish specific fleet age or model-year details here. The fleet is built around the Mercedes E-Class and BMW 5 Series for Executive Sedan, Chevrolet Suburban and GMC Yukon XL for Executive SUV, Cadillac Escalade ESV for Luxury SUV, and Mercedes S-Class and BMW 7 Series for Luxury Sedan. Ask us at booking if you need details for a specific vehicle assignment.

Professional chauffeur services generally do not permit smoking in the vehicle, and vaping is treated the same way, since enclosed cabin air quality and lingering odor affect every passenger who rides after you. We don't have a separately published written policy beyond that general standard, so if you have questions about a specific trip, ask us when booking.