Fleet, Accessibility, Families and Groups

Six vehicle categories: Executive Sedans (Mercedes E-Class, BMW 5 Series), Luxury Sedans (Mercedes S-Class, BMW 7 Series), Executive SUVs (Chevrolet Suburban, GMC Yukon XL), Luxury SUVs (Cadillac Escalade ESV), Executive Sprinters (up to 14 passengers), and Jet Sprinters (executive captain-chair cabin for up to 6 passengers). Full specifications are on the fleet page.

Choose an available vehicle class, such as an executive or luxury sedan, SUV, or Sprinter. Makes and models shown are examples unless explicitly confirmed. Share passengers, luggage and any required amenities or child seats so the team can confirm the vehicle configuration. Wi-Fi and a particular model should not be assumed for every booking.

The Executive Sprinter seats up to 14 passengers. For larger groups, we coordinate multiple vehicles under one booking.

Vehicles are maintained to a professional standard between trips. We don't publish a specific inspection or maintenance protocol on this page — ask if you need that documentation for your own vetting.

Yes — a folding wheelchair or mobility scooter can typically go in the trunk or rear cargo area, and an SUV or luxury SUV offers more room for this than a sedan. Let dispatch know the folded dimensions when you book so the right vehicle class is assigned. We don't operate vehicles with wheelchair lifts or ramps, so mention any equipment needs in advance at 347-321-9929 or by email.

Yes, service animals are welcome in any vehicle in our fleet at no additional charge. If you're traveling with a service animal, let dispatch know when booking so they can note it for the chauffeur. This is separate from a general pet policy, which isn't addressed here — ask at booking if you're bringing a pet rather than a service animal.

Our fleet is sedans and SUVs — Executive Sedan, Executive SUV, Luxury SUV, Luxury Sedan, and the Executive Sprinter — rather than vehicles built with a wheelchair lift or ramp. A folding wheelchair can generally be stowed in an SUV's cargo area. If you need a vehicle equipped for a non-folding wheelchair or scooter, call 347-321-9929 or email info@chauffeurservice.nyc before booking so we can advise on options.

It's a practical option: the chauffeur tracks the flight and adjusts pickup to the actual landing time, waits in the airport's designated holding area, and texts once your parent is at the curb with bags — no need to navigate rideshare apps or find ground transportation alone. For extra reassurance, add a Meet & Greet service so a greeter meets them inside the arrivals hall with a name sign.

Not at the gate itself — airport security generally restricts non-ticketed visitors beyond the checkpoint. What we offer is a Meet & Greet add-on where a greeter waits inside the arrivals hall past baggage claim with a name sign to assist your relative to the vehicle. See /meet-and-greet for the tiers, including a Dedicated Airport Greeter option for closer assistance.

Yes, child seats are available on request for $25 per seat. Tell dispatch your child's age when you book — infant, convertible, and booster seats differ — and allow 48 hours' notice so the correct seat can be sourced, properly installed, and checked before your pickup.

We don't publish a formal unaccompanied minor policy here, since requirements can depend on the child's age and the specific trip. Call 347-321-9929 or email info@chauffeurservice.nyc before booking to discuss your situation and confirm what dispatch needs from you — such as a responsible adult present at both pickup and drop-off — before travel.

Yes — for a group of 12 on one flight, the Executive Sprinter, which seats up to 14, is the right vehicle, and it's custom-quoted per trip rather than a flat rate. Provide your flight number, luggage count, and pickup details when requesting a quote by phone, email, or online so dispatch can confirm the right van and timing.

Yes, we regularly coordinate groups arriving on separate flights for conferences and events, typically through a corporate account with a dedicated point of contact and consolidated invoicing — useful when multiple people, such as EAs or travel desks, need to book under one umbrella. Provide the flight list and arrival windows and dispatch will plan vehicle assignments and staggered pickups accordingly; call 347-321-9929 to set this up.

There's no single fixed pickup time we can promise, since it depends on your exact pickup location and JFK terminal. As a general guide, many travelers request pickup roughly 2.5 to 3 hours before a domestic boarding time to allow for security and check-in, plus drive time from your address. Call 347-321-9929 or book online and dispatch can help set a pickup time for your specific route.

For an international departure from Newark, plan on leaving with enough buffer for both the drive and airline check-in requirements — many international travelers aim to be at the airport around 3 hours before boarding. Actual drive time from Manhattan varies with traffic and time of day, so dispatch can help you set an appropriate pickup time once you share your flight and terminal.

Traffic delays are a real risk we can't eliminate; the chauffeur takes the most efficient route available in real time, and dispatch stays reachable at 347-321-9929 if you're concerned mid-trip. We don't publish a formal missed-flight compensation policy here — ask at booking about your specific itinerary and buffer needs so dispatch can help plan the pickup time accordingly.

We don't publish a fixed extra-time figure, since it depends heavily on your route, borough, and the specific rush hour window. Your chauffeur monitors traffic in real time and adjusts the route accordingly, but building in a wider buffer for a weekday morning or evening rush is sensible. Call dispatch to talk through timing for your specific pickup point and flight.

Yes. Large stadium events, parades, street closures, and UN General Assembly week can add security checkpoints and heavier traffic, extending travel time to and from the airport. Your chauffeur adjusts routing around current conditions, and flight tracking keeps an arrival pickup tied to the actual landing time, but departure trips still need an event-aware buffer.

By default the chauffeur and dispatch choose the most efficient route based on real-time traffic conditions. If you have a preference — a specific bridge, tunnel, or a route to avoid a known trouble spot — just let dispatch know when booking or tell the chauffeur directly, and they'll accommodate it as conditions allow.

Yes, airport-to-hotel is one of our most common transfers. From JFK, LaGuardia or Newark into Manhattan, the published flat rate covers pickup through hotel drop-off with tolls included. Flight tracking is complimentary and adjusts your pickup timing automatically to the actual landing time rather than the scheduled one, even with delays. Book online at chauffeurservice.nyc/book, by phone at 347-321-9929, or by email.

Yes, airport-to-office transfers for morning meetings are routine for us. Complimentary flight tracking adjusts your pickup to the actual landing time rather than the scheduled one, so early or delayed arrivals don't throw off the plan. For Manhattan offices from JFK, LaGuardia or Newark, the published flat rate applies; for other boroughs or suburban offices, request a quote at booking.

Yes, private residences and apartment buildings are standard drop-off points, no different from a hotel or office. The chauffeur can confirm building access, lobby, or doorman instructions with you ahead of arrival if you provide them. Manhattan destinations from JFK, LaGuardia or Newark use the published flat rate; other boroughs, Long Island, Westchester and beyond are quoted based on the exact address.

Yes, since both stations sit in Manhattan, the standard Manhattan flat rate applies from JFK, LaGuardia or Newark, tolls included. Complimentary flight tracking adjusts your pickup automatically if your flight is early or delayed, so the chauffeur builds in the right buffer for your train time. Just give your departure time and any luggage details when booking.

Yes, the Manhattan cruise terminal falls under our standard Manhattan flat rate from JFK, LaGuardia or Newark, tolls included. Cruise mornings often mean tight windows, so complimentary flight tracking adjusts your pickup automatically if your flight is early or delayed. Let us know your cruise line and departure time when booking so the chauffeur can time the drop-off appropriately.

Yes, we cover Connecticut's Gold Coast, including Greenwich, Stamford and nearby towns, as part of our regular tri-state service area. Airport-to-Connecticut fares aren't on our published flat-rate list because the exact distance and vehicle class affect the price, so these trips are quoted per trip. Request a quote at 347-321-9929, by email, or online at booking, and we'll confirm the fare before you travel.

Yes, that's handled as long-distance city-to-city service rather than a standard airport transfer, and it's priced per trip based on the exact route and vehicle class rather than a published flat rate. It can be a practical option if you'd rather skip a connecting flight or train. Request a quote at 347-321-9929, by email, or online, and we'll confirm pricing before booking.

Yes, the Hamptons are within our regular service area. Airport-to-Hamptons fares aren't on our published flat-rate list since the exact pickup, drop-off and vehicle class affect the price, so these trips are quoted per trip. Call 347-321-9929, email info@chauffeurservice.nyc, or request a quote online at booking, and we'll confirm the fare and pickup details before you travel.

We don't publish exact suitcase-piece counts, since it depends on bag size and shape, but as a general guide an SUV suits more luggage than a sedan, particularly for large or hard-sided cases. If you're traveling with more than a couple of large bags, or with golf clubs, skis, or other oversized items, mention it when booking so we can recommend the right vehicle class.

For two people with four large suitcases, we'd recommend an Executive SUV (Chevrolet Suburban or GMC Yukon XL) rather than a sedan, since it comfortably fits more and larger luggage. If the bags are especially oversized or oddly shaped, or you'd like extra room, mention the details when booking so we can confirm the vehicle is the right fit before you travel.

Vehicles are booked by class rather than by exact model, so a specific make can't be promised every time. Executive Sedan is a Mercedes E-Class or BMW 5 Series, Executive SUV a Chevrolet Suburban or GMC Yukon XL, Luxury SUV a Cadillac Escalade ESV, and Luxury Sedan a Mercedes S-Class or BMW 7 Series. Note a preference at booking and we'll try to accommodate it, subject to availability.

Yes, we can accommodate skis, golf clubs and other oversized baggage, but mention them when booking so we can confirm the right vehicle class; an SUV generally handles oversized gear better than a sedan. For larger groups of equipment, an Executive Sprinter may be the better fit. Flagging it in advance means the chauffeur and vehicle are prepared before you land.

Six adults arriving together with luggage will typically need our Executive Sprinter, which seats up to 14 and is custom-quoted per trip rather than priced at a flat rate, since it's sized to the group and bag count. Mention passenger and luggage counts when requesting a quote at 347-321-9929, by email, or online, so we can confirm capacity and fare before you travel.