Booking and Reservations

Book through chauffeurservice.nyc/book, email info@chauffeurservice.nyc, or call 347-321-9929. Response time depends on the request and availability. For urgent travel, call the team; a submitted inquiry is not a confirmed reservation.

Online bookings at chauffeurservice.nyc/book require at least 12 hours' advance notice. We recommend booking airport transfers 24 hours ahead and hourly charters, child seats, or Sprinter vans at least 48 hours ahead. For urgent or same-day travel within 12 hours, call dispatch at 347-321-9929 to check availability.

Yes. You can book a round trip as two separate reservations with distinct pickup times, or as an hourly charter if you need the vehicle to wait at the destination.

For airport pickups, yes. We use your airline and flight number to track your arrival in real time. Your chauffeur is pre-positioned before you clear baggage claim.

Yes. Provide the passenger name and phone number at the time of booking. We will coordinate directly with the passenger for pickup logistics.

Yes, the minimum for hourly (As Directed) service is 3 hours. Extensions are available on the spot.

Book online at chauffeurservice.nyc/book, call 347-321-9929, or email info@chauffeurservice.nyc. Online booking lets you select your airport, vehicle class, flight number, and pickup details in a few steps, and you'll receive a confirmation once it's processed. Dispatch is staffed 24/7, so phone and email bookings are handled around the clock as well, including holidays.

There's no fixed minimum, but booking as early as you can secures your preferred vehicle class, especially during peak travel periods or major events. Same-day and short-notice requests are accepted whenever a vehicle is available - call 347-321-9929 for the fastest response on tight timelines. For scheduled trips, most clients book anywhere from a few days to a few weeks ahead.

Yes, dispatch operates 24/7 and can often accommodate same-day and last-minute requests, subject to vehicle availability. For pickups within the next few hours, calling 347-321-9929 is faster than the online form since dispatch can check availability and assign a chauffeur in real time. Online booking at chauffeurservice.nyc/book also accepts same-day requests.

Yes, you can book on behalf of someone else. Enter the passenger's name, phone number, and flight details as the traveler, while your own contact and payment information stay on the reservation. This is common for executive assistants booking for executives, guests, or family members, and it works the same whether booking online, by phone, or by email.

Yes, you'll receive a booking confirmation once the reservation is finalized. Chauffeur and vehicle details are typically provided closer to pickup time as the trip is dispatched. If anything changes, such as a chauffeur reassignment, dispatch will update you. For specifics on the exact timing of chauffeur details for your trip, ask at booking.

Yes, round trips can be booked as two separate reservations, one for the arrival pickup and one for the later return drop-off, so each leg has its own confirmed time, vehicle, and, for the return, flight number once known. Book both at once online, by phone, or by email - there's no need to wait until the return date approaches.

Yes, pickup times can be changed after booking - call 347-321-9929 or email info@chauffeurservice.nyc as soon as you know the new time. Changes are accommodated whenever possible, though very short-notice changes depend on chauffeur and vehicle availability. Whether a fee applies depends on how close to pickup the change is - ask dispatch when you request it.

Yes, you can book multiple vehicles for passengers on the same flight, whether that's a larger group split across an SUV and a sedan, or several vehicles for a party arriving together. List each vehicle and passenger count when booking online, or call 347-321-9929 so dispatch can coordinate timing and staging for all vehicles at once.

Passenger name and phone number, pickup and drop-off addresses or airport and terminal, date and time, flight number and airline, vehicle class, and passenger and luggage count. Payment information is also required to confirm. Any add-ons, such as a child seat or meet and greet, should be noted at booking so dispatch can prepare accordingly.

Yes, call 347-321-9929 any time - dispatch is staffed 24/7 - and a reservation agent will take your trip details and confirm the booking directly over the phone. This works exactly the same as booking online at chauffeurservice.nyc/book; neither method requires the other, and phone booking can be faster for last-minute or complex trips.

Online bookings are typically confirmed within a short time after submission, and phone bookings at 347-321-9929 are confirmed immediately during the call since a live dispatcher processes the reservation on the spot. For exact turnaround on a specific request, especially outside business hours, contacting dispatch directly is the fastest way to get a confirmed answer.

Often, yes - call 347-321-9929 directly rather than using the online form, since dispatch can check real-time vehicle availability and confirm a pickup faster over the phone. Availability for such short notice isn't guaranteed and depends on vehicles free in the area at that time, but tight-turnaround requests are handled regularly.

Pickup and drop-off locations, or airport and specific destination address, vehicle class, and date help generate an accurate quote. For a flat-rate Manhattan airport trip, the address confirms it falls within the flat-rate zone; for other destinations, the exact address is needed since pricing varies by distance. Flight number isn't required for a quote, only for dispatch.

Yes, you can request a quote with no obligation to book by calling 347-321-9929, emailing info@chauffeurservice.nyc, or using the online booking form and stopping before payment. Quotes are provided based on pickup and drop-off locations, vehicle class, and date, and there's no charge or commitment just to see pricing.

Only for dispatch. A price quote is based on pickup and drop-off locations, vehicle class, and date, not your flight number. The flight number matters once the trip is booked, since it's what enables complimentary flight tracking so your chauffeur's pickup time adjusts automatically to your actual landing time rather than the scheduled one.

We don't publish a fixed validity window for quotes here since it can depend on the route and timing - ask the reservation team at 347-321-9929 or info@chauffeurservice.nyc when you request a quote, and they'll confirm how long it holds. Once a trip is actually booked and confirmed, the price does not change due to demand, weather, or holidays.

The standard cancellation policy applies regardless of the reason: full refund or credit with 24+ hours' notice, 50% fee at 12-24 hours, 75% at 2-12 hours, and the full fare under 2 hours or for a no-show. If your flight is cancelled, contact dispatch as soon as you know so your reservation can be cancelled or rebooked within these windows.

Full refund or credit with 24 or more hours' notice, a 50% fee for cancellations 12-24 hours before pickup, 75% for 2-12 hours, and the full fare for cancellations under 2 hours or a no-show. This applies to standard bookings; corporate accounts may have different terms specified in their service agreement.

Sometimes. Certain high-demand dates may require longer cancellation notice than the standard policy, and this is disclosed to you at the time of booking if it applies to your trip. Outside of those specified dates, the standard cancellation windows and fees apply the same way they would for any other reservation.

There's no fixed cutoff published here since it depends on how far the new location is from the original and how much notice you give - call 347-321-9929 as soon as you know the change is needed. Changes made close to pickup time are handled on a best-effort basis, subject to chauffeur location and availability.

Yes, a card is required to confirm most reservations, whether booked online, by phone, or by email. Corporate account clients may instead be billed through consolidated monthly invoicing per their service agreement rather than paying by card per trip. For payment method specifics on your reservation, ask the reservation team when booking.

We don't publish a general cash-on-arrival payment option here - standard reservations are confirmed with a card at booking. If you have a specific payment arrangement in mind, ask the reservation team at 347-321-9929 or info@chauffeurservice.nyc when you book and they can tell you what's possible for your trip.

Yes, receipts are available for expense reporting. Corporate account clients receive consolidated monthly invoicing with trip-level detail across all bookings. For an individual trip receipt, ask the reservation team at 347-321-9929 or info@chauffeurservice.nyc and they can provide the documentation you need for reimbursement.

Yes, that's what a corporate account provides: consolidated monthly invoicing with trip-level detail instead of paying per ride. There's no minimum commitment, long-term contract, or setup fee to open one. Multiple authorized bookers, like executive assistants or a travel desk, can book under the same account. See /corporate-account for full terms.

Yes, a corporate account is well suited to recurring executive airport pickups - it includes consolidated monthly invoicing with trip-level detail, volume-based pricing, a dedicated point of contact, and no minimum commitment or setup fee. Multiple authorized bookers can schedule trips under one account. Pay-per-trip booking remains available too; the service itself is identical either way.

We don't publish specific cost-centre billing mechanics here - ask your dedicated point of contact when setting up a corporate account, since invoicing structure can be discussed as part of the account setup. Consolidated monthly invoicing with trip-level detail is standard, and multiple authorized bookers across departments can book under one account.

Yes, airport transportation for executives and investor roadshows is a regular part of the service, often booked under a corporate account with a dedicated point of contact and consolidated invoicing. Multi-city roadshow logistics, including coordinated pickups and standby vehicles, are handled per trip - see /roadshow-transportation-nyc for details on that service.