Credentials & Trust

How this operation actually works

Who runs the service, which policies apply, and how pricing is verified — stated plainly, with nothing published that we cannot back up.

The short version

Chauffeur Service NYC operates under True North VIP, the parent company that also runs Black Car NYC. The brands share one reservations desk (347-321-9929), one dispatch and booking platform, one fleet standard, and one set of published wait-time and cancellation policies. Service covers New York, New Jersey, and Connecticut, with transfers at eight airports including JFK, LaGuardia, Newark, and Teterboro.

Entity

One operations platform, three brands

Bookings made on this site are quoted, dispatched, and charged through the True North VIP platform.

Parent company
True North VIP owns and operates the reservations, dispatch, and billing platform behind Chauffeur Service NYC and Black Car NYC. One accountable operator stands behind every trip.
One dispatch desk
The shared reservations line — 347-321-9929 — reaches the same 24/7 dispatch team across all three brands. Chauffeur assignments, flight tracking, and trip changes run through a single system.
Secure payment
Checkout is processed through Stripe. Quotes are confirmed in writing before any charge, and the quoted price is final — no surge pricing, no post-ride adjustments.
Policies

Published policies, one source of truth

The same True North VIP policies apply across all brands and every page of this site.

Wait time
60 minutes free for domestic airport arrivals, 90 minutes for international — timed from the actual arrival, not the schedule. Point-to-point pickups include 15 minutes. Full wait-time policy.
Cancellation
Full refund or credit 24+ hours out; graduated fees inside 24 hours (50% at 12–24h, 75% at 2–12h, 100% under 2h). Extended notice for weddings, large events, and holidays is disclosed at booking. Full cancellation policy.
Fleet standard
Late-model sedans, SUVs, and Sprinters inspected before dispatch and detailed between trips, with WiFi, device charging, and bottled water. You get the vehicle class you booked. See the fleet.
Pricing

Rates you can check against the booking system

Every published rate on this site is pulled from the live booking system — last verified July 24, 2026 — and the booking form always shows the exact, final price before you pay.

Vehicle classManhattan ↔ JFKManhattan ↔ LaGuardiaManhattan ↔ NewarkHourly (3-hr min)
Executive SedanMercedes E-Class / BMW 5 Series$180$170$180$117/hr
Executive SUVChevrolet Suburban / GMC Yukon XL$225$200$225$130/hr
Luxury SUVCadillac Escalade ESV$250$225$250$149.50/hr
Luxury SedanMercedes S-Class / BMW 7 Series$350$300$350$162.50/hr

Flat rates for one-way Manhattan transfers, all-inclusive of tolls, parking, and fuel; gratuity optional. Executive and Jet Sprinters are custom-quoted per trip. Rates verified against our booking system on July 24, 2026; enter your trip in the booking form for an exact quote.

Questions?

Talk to the dispatch desk

Anything on this page can be confirmed directly with our team, 24/7.